Shipping policy

Shipping

Dlxixtmq
Ramona Lutz
Kettwiger Straße 20, 45127 Essen, Germany
Email: info@dlxixtmq.store
Phone: +49 201 3840625

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Suites and the media-wall fire

The fireplace suite and the larger linear and media-wall fires are heavy and ship on a pallet or a large carton. Delivery is kerbside: the carrier brings it to the nearest accessible door, not up stairs or into the room. Plan help, and for a recessed or wired-in fire a qualified installer. Stoves, accessories and the smaller wall fires ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.